Unemployment Insurance

Need to complete the Unemployment Insurance Orientation to keep your benefits?  Click here!
UI Orientation
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The Texas Workforce Commission provides all unemployment insurance (UI) services online or by telephone.

Apply for UI benefits anytime online or call the Tele-Serv center nearest you.

Unemployment Fact Sheets
Visit the TWC Unemployment Claim and Appeals page for more information.

Tele-Serv Unemployment Insurance Services
Tele-Serv is an automated telephone system that allows you to request payment by phone, or inquire about the status of your claim or unemployment check. Call the TWC Tele-Center nearest you Monday through Friday, 8 a.m. to 5 p.m.

Pick up the phone to:
  • Apply for UI benefits
  • Get answers to your questions about UI
  • Give TWC additional claim information
TWC Tele-Centers
  • Austin: 512-340-4300
  • Dallas: 214-252-1200
  • El Paso: 915-832-6400
  • Fort Worth: 817-420-1600
  • Houston: 713-982-7400
  • McAllen: 956-984-4700
  • San Antonio: 210-258-6600
  • Outside the local calling areas only: 800-939-6631
You will need the following information when applying for UI benefits:
  • Your last employer's name and mailing address
  • The starting and ending dates of your last job
  • If you are not a U.S. citizen, your alien registration number